Front Office Manager - Hampton Inn & Suites - Hood River
$50,000–$52,000 year
On-siteHood River, Oregon, United States
Job Summary
Manage overall Front Desk operations, ensuring agents are trained in guest service, safety, and procedures. Select, train, supervise, and schedule team members while conducting performance appraisals and applying labor laws fairly. Monitor payroll, complete forecasting and budget reports, and attend departmental meetings to meet sales, cost, and guest satisfaction objectives. Maintain a neat work area, report unsafe conditions, and ensure audit standards are met. This role requires prior customer service and cash handling experience, a valid driver's license, and adherence to predictive scheduling laws.
Required Qualifications
- Prior customer service experience
- Prior cash handling experience
- Supervisory experience
- Must pass criminal background check
- Must adhere to Company safety standards and procedures
- Regular and reliable attendance and punctuality
- Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork
- Effective time management
- Effective communication both verbal and written
- Demonstrate initiative, integrity, and business professionalism
- Follow all appropriate policies and procedures
- Ensure prompt and courteous service to guests
- Meets or exceeds productivity standards
- Follow all safety procedures
- Experience working with computers and operating keyboards
- Must be able to constantly stand at the Front Desk
- Must be able to perform constant repetitive motions of stooping, twisting, and crouching
- Must be able to lift, carry average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
- Must be able to push/pull average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.
- Must be able to expose to computers, telephones, fluorescent lighting and office/lobby noise
- Must be able to involve exposure to fumes, chemicals, vibrations, humidity, cold, heat, dust, crowds and noise
Desired Qualifications
- Supervisory experience preferable
- May require a valid driver's license with acceptable driving record
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