Front Office Manager
$150,000–$200,000 year
On-siteKos, South Aegean, Greece
Job Summary
Manage daily Front Office operations, ensuring exceptional guest service through check-in/check-out procedures, billing, and room assignments. Train and coach staff to increase productivity while monitoring room inventory and rates to maximize revenue. Handle guest complaints and resolve issues to maintain satisfaction, alongside managing departmental budget and expenses. Collaborate with other hotel departments to ensure efficient teamwork. Requires a Bachelor's degree in Hospitality Management and 3+ years of experience in a luxury hotel setting. Fluency in English is required; additional languages are an asset. Competitive salary, accommodation, and full board provided.
Required Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum of 3 years of experience as an Assistant Front Office Manager or Front Office Manager role in a luxury hotel environment
- Knowledge of hotel systems such as PMS, POS, and CRM
- Excellent leadership, communication, and customer service skills
- Strong organizational and problem-solving abilities
- Ability to multitask in a high-pressure environment
Desired Qualifications
- Fluency in English
- knowledge of additional languages
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