Front Office Manager
On-siteMiami, Florida, United States
EXPIREDMiami, Florida, United StatesOn-siteFull TimeSenior Level
Full TimeSenior Level
Job Summary
Oversee daily front desk operations, manage staff including concierge and valet, and coordinate check-in/check-out processes to ensure guest satisfaction. Supervise and train front office personnel while resolving guest complaints and handling special requests promptly. Monitor front desk inventory, conduct regular audits, and maintain accurate guest records in compliance with data protection laws. Oversee shift scheduling to ensure adequate coverage and assist with marketing efforts and loyalty programs. This role also includes duties as a Lobby Greeter, greeting visitors and directing guests in the lobby and valet area.
Required Qualifications
- Proven experience in hotel front desk or customer service roles, with at least 3 years in a supervisory capacity
- Strong leadership and team management skills
- Excellent communication, interpersonal, and problem-solving abilities
- Ability to remain calm and composed in high-pressure situations
- Knowledge of front office operations, including reservations, guest services, and billing
- Proficiency with hotel management software (e.g., Opera, Fidelio, etc.) and Microsoft Office
- Strong organizational skills with the ability to multitask and prioritize
- Flexible schedule availability, including evenings, weekends, and holidays
- Bachelor's degree in hospitality management, Business Administration, or related field, or equivalent experience
- Excellent verbal and written communication skills
- Ability to work well under pressure and respond quickly and effectively to emergency situations
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