Front Office Manager - Doubletree by Hilton Berkeley Marina

Oversee all front desk operations during the PM shift, ensuring smooth service delivery and accurate check-in/check-out procedures with proper payment authorization. Lead, coach, and support Front Desk Agents while handling guest complaints and service recovery promptly. Monitor room inventory, availability, and arrivals to optimize occupancy, collaborate with Housekeeping and Engineering for room readiness, and conduct daily shift briefings. Review and approve room moves, upgrades, and billing adjustments, ensuring compliance with SOPs, brand standards, and cash handling procedures. Support upselling initiatives and maintain accurate documentation of incidents and shift activities in daily logs. Ensure a smooth handoff to Night Audit, including communication of all pending issues, while addressing performance issues and supporting scheduling needs. Maintain high guest satisfaction scores and achieve revenue enhancement goals.