Front Office Manager
$100,000–$105,000 year
On-siteMontana, United States or Big Sky, Montana, United States
Job Summary
Lead daily operations, training, and reporting for Front Office and Guest Services, ensuring the highest levels of hospitality across every guest touchpoint. Manage operations to meet quality standards, handle complaints and disputes, and execute emergency response plans for fire, medical, and security incidents. Proactively gather guest feedback, review satisfaction results, and coach the team while supporting interviewing and hiring. Perform Front Desk duties directly during peak demand and maintain strong cross-departmental relationships to resolve operational issues quickly. Requires 2+ years in luxury hotel guest services, proficiency in hospitality revenue management and Opera PMS, plus strong leadership skills.
Required Qualifications
- 2+ years in a guest services department at a luxury or boutique hotel
- Proficiency in hospitality revenue management, guest services, and team development
- Strong leadership and interpersonal communication skills
- Proficient in Microsoft Office and Opera PMS
Desired Qualifications
- Previous guest service and reservations experience preferred
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