Front Office Manager
On-siteJackson, Wyoming, United States
Job Summary
Monitor front desk operations including reservations, check-ins, check-outs, upgrades, room moves, billing, and guest follow-up while maintaining high service standards. Manage the front desk team by overseeing scheduling, breaks, training, performance management, hiring, and termination. Create weekly staffing schedules and adjust daily levels to ensure optimum coverage, adhering to staffing and budget guidelines. Assist in monthly planning and monitor guest accounts and room inventory. Oversee the Lobby Market retail shop operations, inventory, and pricing. Complete miscellaneous tasks as assigned. Requires three years of front desk experience, strong supervisory background, and bi-lingual Spanish preferred. Flexible schedule during high business volume.
Required Qualifications
- Minimum of three-years front desk experience
- Strong background of supervisory experience
- Excellent verbal and written communication skills
- Proven track record resolving guest problems and expediting solutions
- Understand daily hotel operations and systems
- Must read, write and speak the English language
- Flexible schedule during high business volume
Desired Qualifications
- Bi-lingual Spanish
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.