Front Office Manager
On-siteHonolulu, Hawaii, United States
Job Summary
Manage daily front office operations to ensure quality service standards, supervising staff through guidance, training, and performance evaluations. Act as the key point of contact for guest concerns, service recovery, and VIP experiences while collaborating with Housekeeping, Engineering, and Sales. Monitor labor costs and department expenses to maintain budgetary goals, oversee scheduling and payroll processing, and ensure compliance with hotel standards and brand expectations. Conduct regular staff meetings to communicate policies and performance goals, participate in emergency procedures, and implement departmental training programs. Requires 2-3 years of front office experience and proficiency in management software.
Required Qualifications
- 2-3 years of experience in hotel front office operations
- Proficiency in hotel management software
- Excellent leadership and team management skills
- Strong problem-solving abilities
- Exceptional communication and interpersonal skills
- Familiarity with local and international hotel regulations
- High school diploma or equivalent
- 2+ years of supervisory experience in a front office setting
- Proficient in Microsoft Office Suite
- Ability to work flexible hours, including nights and weekends
- Strong attention to detail
- Capable of multitasking in a fast-paced environment
- Excellent customer service skills
- Strong organizational skills
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