Front Office Manager
$80,000–$90,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Oversee Front Office Operations to achieve customer satisfaction, quality service, and compliance with Corporate/Franchise policies while meeting financial goals. Manage the Front Office Team by providing training, coaching, and support, ensuring communication across all departments. Resolve customer complaints and anticipate potential issues by reviewing complaints, operational issues, business flow, and associate performance. This role requires at least 2 years of experience as a Front Office Manager in a unionized environment, excellent leadership skills, and a collaborative style to work well with fellow managers and team members in all areas of hotel operations.
Required Qualifications
- at least 2 years of experience as a Front Office Manager in a Hotel in a unionized environment
- excellent interpersonal skills
- leadership skills
- communication skills
- ability to resolve challenges
- positive, collaborative style
- attention to details
- ability to solve problems
- ability to promote a passion for quality and service
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