Front Office Manager
$75,000–$85,000 year
On-siteSan Diego, California, United States
Job Summary
Manage the day-to-day front office operation ensuring Marriott Brand and Peregrine Hospitality standards are met and exceeded while achieving departmental goals for performance, budget, and guest service. Oversee Bell Staff, PBX/Guest Services, and Shuttle Drivers to deliver a 4 Diamond experience, manage controllable expenses, and maintain the cleanliness of front office areas. Resolve problems to guest and staff satisfaction, coach associates on the 4 Keys to creating guests for life approach, and verify property policies are administered fairly. Respond promptly to emergencies and complete all duties assigned by management. Flexible scheduled shifts including holidays, nights, and weekends based on business needs.
Required Qualifications
- 2 years of leadership experience in a resort or hotel
- Previous supervisory experience
- Hospitality degree or equivalent combination of education and experience
- Strong computer skills and proficiency in Microsoft Office
- Strong leadership skills and the ability to apply them in a dynamic environment
- Ability to read, comprehend, and write instructions, correspondence, reports, and memos
- Ability to communicate verbally and electronically with guests, management, co-workers, members, and marina tenants
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Must be able to stand and walk for 8 hours a day
- Must be able to push and pull carts and equipment weighing up to 50lbs occasionally
Desired Qualifications
- Hospitality degree preferred
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