Front Office Manager
On-siteHong Kong, Hong Kong
EXPIREDHong Kong, Hong KongOn-siteFull TimeHigh School Or EquivalentHospitality ServicesEnterprise
Full TimeHigh School Or EquivalentEnterpriseHospitality Services
Job Summary
Direct and manage all front office operations, including Bell Staff, Switchboard, Guest Services, and Retail, while executing arrival and departure procedures. Lead the team by setting performance expectations, conducting department meetings, and coaching staff to exceed guest satisfaction and budget goals. Monitor staffing levels, review guest feedback, and handle complaints to ensure operational standards and financial objectives are met. Administer hiring, performance appraisals, and disciplinary procedures in compliance with company policies.
Required Qualifications
- High school diploma or GED
- 4 years experience in the guest services, front desk, or related professional area
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in the guest services, front desk, or related professional area
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