Front Office Manager
$55,000–$55,000 year
On-siteKissimmee, Florida, United States
Job Summary
Manage daily front office operations by controlling guestroom reservations, coordinating check-in/check-out processes, and monitoring staff performance against occupancy and revenue goals. Conduct pre-shift meetings, inspect employee grooming, and coach personnel while maintaining communication between the Front Office and other departments. Review daily business reports, rectify discrepancies with Housekeeping, and oversee cashiering procedures to ensure accurate billing and revenue recording. Fulfill Manager on Duty shifts, adhere to safety protocols, and resolve guest complaints or internal conflicts promptly.
Required Qualifications
- High school diploma or equivalent
- Minimum of three years' experience in Front Desk operations
- Ability to communicate effectively in English
- Ability to pass pre-employment testing (i.e. drug test, background check, etc)
- Full availability and ability to work days, evenings, nights, weekends, and holidays
- Ability to read, write and speak English
- Ability to hear, understand, follow and give written and oral instructions
- Ability to deal with stressful conflicts involving groups of people, individuals, and employees
- Ability to work with large groups of people, and age groups
- Ability to plan, organize and conduct a wide variety of activities
- Knowledge of leadership techniques
- Ability to work harmoniously with fellow employees and guests
- Self-starting personality with an even disposition
- Professional appearance and manner
- Ability to communicate well with guests
- Ability to observe and detect signs of emergency situations
- Ability to establish and maintain effective working relationships with associates, customers and patrons
- Willingness to 'pitch-in' and help co-workers with their job duties and be a team player
- Ability to effectively deal with internal and external customers
- High levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
- Ability to access and accurately input information using a moderately complex computer system
- Ability to reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending
- Ability to frequently lift up to 30 pounds of weight to chest height
- Ability to stand, walk and continuously perform behind the front desk
Desired Qualifications
- Multi-lingual ability
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