Front Office Manager
On-site · Ettalong, New South Wales, Australia
Job Summary
Lead front office operations at Mantra Ettalong Beach, recruit, train, and mentor Front Office team members, monitor performance, ensure guest satisfaction, and uphold OH&S standards. Manage reservations, guest accounts, and analyze reports/data; monitor budgets and revenue to meet financial objectives. Requires strong communication, multitasking, organizational skills, and flexibility to work a rotating schedule including nights, weekends, and public holidays. Accor benefits and career development resources available.
Required Qualifications
- Experience in Hotel Operations with history of leading the charge as a Supervisor or Manager
- Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
- Proficiency in using reservation and property management systems
- Masterful in the art of communication, both written and spoken
- Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
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