Front Office Manager
$80,000–$92,000 year
On-site · Los Angeles, California, United States
Job Summary
Front Office Manager at Fairmont Century Plaza will lead and support the Front Office team to ensure seamless operations and exceptional guest experiences. Responsibilities include overseeing front office functions, maximizing sales and occupancy, handling guest feedback and complaints, managing VIP and loyalty guest assignments, monitoring house counts and group arrivals, supervising staff performance and training, maintaining safety and operational manuals, and ensuring smooth shift transitions and accurate record-keeping. The role requires leadership experience in a luxury hospitality setting, experience managing unionized teams, and hospitality management education. Proficiency with property management systems (Opera knowledge preferred) and a strong guest-service orientation are essential.
Required Qualifications
- University degree or College diploma in Hospitality Management preferred
- Experience managing Unionized teams, required
- Strong guest service orientation and training skills background required
- Knowledge of Property Management System an asset, Opera knowledge preferred
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