Front Office Manager
$76,000–$80,000 year
On-site · Los Angeles, California, United States
Job Summary
Front Office Manager needed at The Hoxton Downtown LA to lead and develop the Front Office team. Responsibilities include coaching and training staff, ensuring data accuracy and daily reporting for all departments, managing overbooking to optimize occupancy, setting realistic team objectives for guest satisfaction and occupancy, providing regular feedback, leading recruitment for the Front Office, managing costs and payroll-related activities, supervising the Front Office schedule and night audit procedures, overseeing Shop/inventory activities, supporting front-office projects, and collaborating with the Director of Front Office and General Manager to evolve hotel procedures. The role requires hands-on leadership, ability to manage both front and back of house duties, and a focus on delivering exceptional guest experiences within a relaxed, innovative culture. You’ll work with a world-class team, benefit from competitive compensation, and join an international hospitality group. The salary range is 76,000 to 80,000 USD annually.
Required Qualifications
- Several years of Front Office experience, including managing a team
- Ability to lead, coach, and develop front office staff
- Experience with scheduling, payroll, and budget management
- Data accuracy and reporting for multiple departments
- Oversee guest service and achieve high guest satisfaction
- Recruitment and team development in a hotel environment
- Ability to adapt to hotel operations and evolving procedures
- Strong organizational and communication skills
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