Front Office Host
On-siteBologna, Emilia-Romagna, Italy
Job Summary
Welcome guests with genuine warmth, managing check-ins, payments, and kiosk navigation while maintaining a tidy, energetic lobby. Offer local recommendations, coordinate activity bookings, and share guest insights with the team to improve every stay. Collaborate closely with Housekeeping, F&B, and Maintenance to ensure smooth operations and represent TSH by promoting outlets and spotting upsell opportunities. You will need 1-3 years of hospitality experience, fluency in English and Italian, and comfort with digital tools like PMS and guest messaging apps. This role is part of a hybrid hospitality concept operating across Europe, offering a Certified B Corp environment focused on positive impact and community engagement.
Required Qualifications
- 1-3 years of experience in hospitality or a similar guest-facing role
- You bring an energetic, welcoming vibe that makes people feel at home
- You're great at switching between tasks without losing your smile
- You have a proactive mindset and love turning small moments into memorable ones
- You're comfortable with digital tools like PMS, kiosks or guest messaging apps
- You communicate clearly in English and Italian
- You're a team player who stays cool and confident during busy peaks
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.