Front Office - Guest Services Agent
On-siteSingapore, Singapore
Job Summary
Manage guest check-ins and check-outs by processing reservations, establishing credit, and executing BSA procedures. Operate cash registers, balance drawers, and secure funds while handling cancellations, guarantees, and deposits. Coordinate room assignments, program keys, and document maintenance needs on work orders. Answer department phones within three rings, provide local area directions, and assist with concierge and business center queries. Complete daily and nightly shift checklists, participate in department meetings, and submit ideas or stories. Maintain workstation cleanliness and adhere to all safety and confidentiality policies.
Required Qualifications
- High school diploma or G.E.D. equivalent
- Must be able to stand, sit, or walk for an extended time
- Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Must be able to answer department telephone within 3 rings
- Must be able to use correct verbiages and telephone etiquette
- Must be able to maintain cleanliness throughout shift
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