Front Office Executive

Process all guest check-ins by verifying identity, assigning rooms, activating keys, and securing payments before issuing access. Set up accurate guest accounts, enter Marriott Rewards information, and compile daily reports and closing logs. Balance and drop receipts, count bank funds at shift start and end, and obtain manual authorizations following Accounting procedures. Notify Loss Prevention of theft reports and assist management in training, evaluating, and coaching staff while modeling the Guarantee of Fair Treatment policy. Welcome guests, address service needs, and ensure adherence to quality standards and safety protocols.