Front Office Employee
$32,532–$32,532 year
On-siteEindhoven, North Brabant, The Netherlands
Job Summary
Manage check-in and check-out procedures with attention to detail, ensuring accuracy in billing and guest satisfaction. Perform general administrative tasks including data entry, correspondence, and record-keeping using property management systems like Opera or Opera Cloud. Collaborate with colleagues across departments to meet guest needs promptly, handle concerns and complaints with composure, and maintain a neat, organized front desk environment. This full-time role at Pullman Eindhoven Cocagne offers a starting salary of €2,711.54 gross per month, includes an 8% holiday allowance, and provides a complimentary overnight stay after probation. Fluent English is required, with Dutch, German, or French being a bonus.
Required Qualifications
- Fluent English speaker
- Excellent written and verbal communication skills
- Comfortable navigating property management systems like Opera or Opera Cloud
- Genuine passion for delivering outstanding customer service
- Natural multitasker
- Thrives in a lively, fast-paced setting
- Organised and detail-oriented
- True team player
- Excellent people skills
- Collaborative spirit
- Calm, level-headed problem-solver
- Happy to work flexible shifts, including evenings and weekends
- Already have the legal right to work in the Netherlands
- Already living in the Netherlands or have arranged suitable accommodation before start date
Desired Qualifications
- Some experience in a Front Office or guest-facing role within hospitality
- Bonus points if you speak Dutch, German, or French
- Experience working in a luxury or upscale hotel environment
- Familiarity with hospitality industry best practices and guest service standards
- Any hospitality or customer service certification
- Experience with revenue management or booking systems
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