Front Office Duty Manager

Oversee all property operations as the on-duty manager, resolving guest and property situations while managing lobby flow and tracking service issues. Maintain strong relationships with departments to expedite problem resolution, communicate operational variations, and send daily MOD reports. Review staffing levels, financial statements, and performance data to ensure guest service, operational needs, and financial objectives are met. Intervene in guest/employee situations to maintain property integrity, provide immediate assistance, and record guest issues in the tracking system. Conduct regular facility inspections for safety and staffing, observe employee behaviors, and implement corrective action plans to improve satisfaction. Ensure compliance with all policies, emergency plans, and disciplinary procedures while fostering a culture of continuous improvement and guest satisfaction.