Front Office Director

Lead the Front Office operations for Hilton Garden Inn Detroit Downtown, ensuring exceptional guest service and seamless building operations. Oversee front office staff performance, including interviewing, training, supervision, discipline, and staffing adjustments; manage VIP reservations, amenity orders, and group bookings; monitor payroll, schedules, and occupancy-related decisions; act frequently as Manager On Duty to resolve guest concerns, handle price conflicts, and maintain high guest satisfaction; conduct departmental meetings, analyze data to optimize staffing and revenue, and maintain SALT scores to maximize room revenue. Highly collaborative leadership role requiring effective written and oral communication, problem-solving, and discretion in resolving guest issues; hotel operations experience and a 4-year degree in Business Administration, Hospitality Management or related field are required.