Front Office Coordinator
$39,520–$39,520 year
On-siteKissimmee, Florida, United States
Job Summary
Serve as the first point of contact for patients and visitors, delivering a positive, professional experience in person and by phone. Schedule appointments and answer, triage, and route incoming calls and messages to clinical staff. Collect co-pays, verify outstanding balances, and ensure accurate completion of patient forms while updating demographic and insurance information. Assist patients with understanding policies and procedures, utilizing EMR and practice management systems to maintain accurate records. Recognize situations requiring escalation and use de-escalation techniques to support patient safety. Collaborate with front office staff and clinical teams to manage arrivals, scheduling changes, and general administrative tasks. Identify patient satisfaction concerns and contribute recommendations for resolution while adhering to strict privacy and confidentiality standards.
Required Qualifications
- Experience using EMR/EHR and/or practice management systems
- High school diploma or equivalent
- 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
- 1+ year of customer service experience, preferably in a healthcare setting
- Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
- Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
- Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
- Ability to remain calm, professional, and effective when assisting upset patients or families
- Excellent verbal and written communication skills
- Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment
- Effective problem-solving skills, sound judgment, and the ability to think independently under pressure
- Ability to work both independently and collaboratively as part of a team
- Commitment to maintaining strict confidentiality of all personal and protected health information
- Full-time (40 hours/week, Monday–Friday) onsite in our Kissimmee office
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