Front Office Coordinator
$41,600–$41,600 year
On-siteDurham, North Carolina, United States
Job Summary
Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone. Schedule appointments, answer and triage incoming calls, collect co-pays, and verify patient demographic and insurance information. Manage front desk administrative functions including faxing, copying, and scanning, while ensuring accurate completion of patient forms. Support clinicians by communicating patient needs to clinical staff and assisting with understanding policies and procedures. Recognize situations requiring escalation, use de-escalation techniques to support patient safety, and identify satisfaction concerns to contribute resolution recommendations. Adhere to company policies and maintain strict compliance with patient privacy standards. This full-time role includes 40 hours per week Monday through Friday in the Durham Forest Creek office.
Required Qualifications
- Experience using EMR/EHR and/or practice management systems required
- High school diploma or equivalent
- 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
- 1+ year of customer service experience, preferably in a healthcare setting
- Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
- Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
- Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
- Ability to remain calm, professional, and effective when assisting upset patients or families
- Excellent verbal and written communication skills
- Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment
- Effective problem-solving skills, sound judgment, and the ability to think independently under pressure
- Ability to work both independently and collaboratively as part of a team
- Commitment to maintaining strict confidentiality of all personal and protected health information
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