Front Office Coordinator - Cincinnati (University Square), OH
$31,200–$31,200 year
On-siteCincinnati, Ohio, United States
Job Summary
Greet patients warmly, resolve issues promptly, and ensure positive interactions at every touchpoint while delivering an exceptional front-office experience. Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements to maintain data integrity. Educate patients on financial responsibilities, payment options, and digital tools to improve transparency. Collect time-of-service payments and meet established collection targets to support revenue cycle performance. Manage clinic scheduling workflows to optimize provider availability and patient access. Monitor and achieve key performance indicators for registration accuracy, insurance verification turnaround, and patient satisfaction. Collaborate with Patient Experience Specialists, Billing, and Clinical Operations teams to resolve complex insurance or scheduling issues. Utilize EMR systems, dashboards, and reporting tools to track patient outcomes, identify discrepancies, and support continuous improvement initiatives. Coordinate communication of patient progress notes and plans of care to referral sources in a timely and accurate manner. Support clinic engagement by organizing patient milestone celebrations and community-building activities in partnership with the clinical team. Provide Rehab Aide cross-training on front office duties.
Required Qualifications
- High School Diploma or GED
- 1-2 years of customer service
- Ability to read, write and speak English proficiently
- Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
- Ability to fulfill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding
Desired Qualifications
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
- 1-2 years of healthcare administration preferred
- Demonstrated ability to deliver exceptional customer service and resolve issues promptly in a high-volume, patient-facing environment
- Proficiency in electronic medical record (EMR/EHR) systems and scheduling platforms; ability to navigate dashboards and reporting tools for data accuracy
- Strong understanding of insurance verification processes, prior authorization requirements, and financial clearance workflows
- Working knowledge of HIPAA compliance and patient privacy standards
- Skilled in Microsoft Office Suite (Outlook, Excel, Word) and collaboration tools (Teams); ability to learn new technologies quickly
- Excellent written and verbal communication skills, including the ability to explain financial responsibilities and digital tools to patients clearly
- Strong organizational and time management skills with attention to detail and accuracy in data entry
- Ability to meet or exceed performance metrics (e.g., registration accuracy, collection targets) and adapt to continuous process improvements
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