Front Office Clerk
$49,793–$51,038 year
On-sitePalmdale, California, United States
Job Summary
Greet patients and visitors, manage check-ins and check-outs, and coordinate appointments while handling incoming calls and emails. Screen patients for insurance eligibility, process payments and claims, and maintain accurate patient records and daily logs. Assist medical staff with chart preparation, referrals, and document filing, ensuring all forms are completed and stamped correctly. Monitor office inventory, keep the waiting area organized, and adhere to safety, infection control, and regulatory policies. Utilize the AIDET communication framework to reduce patient anxiety and improve compliance during interactions.
Required Qualifications
- High school diploma or equivalent
- One year's experience working in a general office environment or medical facility
- Knowledge of general office procedures
- Typing skills at 35 words/minute
- Excellent communication and interpersonal skills with the ability to interact professionally with patients, visitors, and medical staff
- Strong organizational abilities with attention to detail and the ability to multitask and prioritize tasks effectively in a fast-paced environment
- Proficient in using computers and basic software applications
- Collaborative attitude with a willingness to support colleagues and contribute to a positive work environment
- Compassionate and empathetic approach towards patients, recognizing their individual needs and concerns
- Bilingual (English/Spanish) is preferred
Desired Qualifications
- Experience in working with clients and staff from diverse socio-economic, ethnic, and cultural backgrounds
- Familiarity with electronic health records- Next-Gen is preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.