Front Office Clerk

Answer telephone inquiries from physicians, LHSC staff, and patients while troubleshooting and correcting order entry errors. Support the Specimen Processing department by initiating patient recalls, communicating with couriers regarding specimen transportation, and liaising with the courier team for daily provider office pickups. Manage the LIS Fax console, handle incoming and outbound fax communications, and prepare recollection requisitions to maintain logs. Check and respond to emails in the general inbox, maintain the physician register, and run outstanding reports to ensure result transmission to providers. Prioritize tasks within a deadline-oriented environment while complying with company policies and legal requirements regarding confidential information and privacy.