Front Office Clerk
$39,520–$47,320 year
On-siteKelowna, British Columbia, Canada
Kelowna, British Columbia, CanadaOn-sitePart Time$39,520–$47,320 yearHigh School Or EquivalentLarge
Part TimeHigh School Or EquivalentLarge
Job Summary
Answer telephone inquiries from physicians, LHSC staff, and patients while troubleshooting order entry errors and initiating patient recalls. Manage the LIS Fax console, handle incoming and outbound fax communications, and liaise with the courier team for daily specimen pick-ups. Prepare recollection requisitions, maintain logs, and check/respond to general email inquiries. Maintain the physician register in the LIS system and run outstanding reports to ensure result transmission to providers. Comply with company policies regarding confidential information and privacy.
Required Qualifications
- High School Diploma
- Basic to intermediate knowledge of medical terminology
- Experience in customer service (minimum 3 years)
- Prioritize and self-manage within a deadline-oriented environment
- Strong problem solving and issues resolution abilities
- Ability to perform under pressure, and meet tight deadlines
- Capability to apply interpersonal and communication skills and techniques to interact effectively with others at all levels within Dynacare
- Knowledge of MS Office Suite
- Ability to type 40 wpm
Desired Qualifications
- MOA certification
- Knowledge of LIS systems
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