FRONT OFFICE ASSOCIATE

Greet patients with a positive attitude, conduct chart preparations, and register new or existing patients while verifying insurance authorizations. Schedule and confirm appointments, answer phone inquiries, and collect payments including co-pays, co-insurance, and deductibles. Reconcile daily payments, prepare payment plans, and coordinate referrals to specialists. Maintain an organized front desk, handle sensitive patient information confidentially, and assist with administrative tasks such as generating reports. Collaborate with medical staff to ensure smooth patient flow and provide occasional coverage for other clinics. Requires proficiency in MS Office and Athena EHR, with a high school diploma and healthcare customer service experience. Involves extended sitting, standing, and walking, and the ability to lift moderately heavy items.