Front Office Associate

Process all guest check-ins, check-outs, room assignments, and change requests while securing payments and activating room keys. Verify billing adjustments, coordinate with Housekeeping on room status, and clear departures in the computer system. Answer and record all guest calls, answer telephones with proper etiquette, and arrange transportation for guests or visitors. Count and secure the bank, process various payment types and vouchers, and notify Loss Prevention of any theft reports. Follow company policies, maintain confidentiality, and ensure uniform and personal appearance meet standards. Stand, sit, or walk for extended periods and lift objects up to 10 pounds. Welcome and acknowledge guests according to company standards while assisting individuals with disabilities.