Front Office Assistant

Greet guests and register guests on arrival using brand standards; manage reservations and respond to guest inquiries in a timely, professional manner; maintain knowledge of hotel facilities, rates, and availability; process payments and postings to guest folios; perform check-ins/outs and handle all related documentation; communicate with colleagues and guests to provide high levels of customer service; monitor and report maintenance or safety issues; assist with dinner reservations, porter services, information services, and other guest requests as needed; ensure compliance with health and safety regulations and company policies; participate in training and team meetings as required.