Front Office Assistant
On-siteCork, Munster, Ireland
Job Summary
Greet guests, register arrivals, and allocate rooms according to brand standards and laid-down procedures. Receive and register guests using their names, administer reservations, cancellations, and no-shows, and answer the switchboard professionally while transferring calls. Check and ensure correctness of reception floats, balance cash from telephone, lounge, restaurant, bars, and reception, and handle safe deposits. Maintain work areas, conduct security checks, report maintenance issues, and fulfill guest requests such as dinner reservations or porter services. Monitor management accounts, take messages with full details, and maximize in-house selling opportunities. Adhere to health, safety, and hygiene regulations while communicating professionally with colleagues and guests.
Required Qualifications
- Full, clean & presentable uniform
- Personal and work cleanliness and hygiene
- Adherence to company's Code of Conduct
- Compliance with company regulations regarding fire, health and safety, hygiene, customer care and security
- Ability to read, understand and carry out responsibilities as defined in the Health and Safety Statement and Staff Handbook
- Thorough familiarity with all company selling procedures and promotions
- Awareness of hotel room availability and rates
- Adherence to all regulations in respect of Health and Safety, hygiene, guest safety, fire regulations, emergency procedures
- Ability to communicate with colleagues and guests professionally
- Ability to provide the highest level of customer services consistently
- Ability to take reservations and respond to guests in a timely and professional manner
- Ability to answer switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions
- Ability to administer all reservations, cancellations & no-shows in line with company policy
- Ability to deal with any guest requests/queries in a polite and attentive manner
- Ability to conduct regular security checks throughout the day
- Ability to balance telephone, lounge, restaurant, bars and reception cash
- Ability to sensibly allocate rooms to customers
- Ability to handle safe deposits for guests
- Ability to deal with Foreign Exchange for customers
- Ability to ensure all monies are kept secure at all times
- Ability to ensure all cash is dealt with in accordance with cash handling procedures
- Availability for training and communication meetings
- Ability to adhere to the content of all training session and issues addressed at team meetings
- Ability to carry out any reasonable duty requested by a manager, senior staff member or request of a guest
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