Front Office Assistant - Proctology

Schedule patient appointments according to practice protocols, obtaining required pre-certification and authorization when needed. Obtain accurate patient demographic and insurance information, and process medical records requests per department policies. Answer telephone calls appropriately while demonstrating office equipment and technology competency. Interact with patients and families professionally to improve satisfaction, adhering to Orlando Health and regulatory compliance standards. Assist billing service as requested and participate in quality assurance activities. Maintain punctual attendance consistent with ADA and FMLA policies. Requires six months of clerical or customer service experience.