Front Office Assistant - Primary Care

Schedule patient appointments per practice protocols, obtaining required pre-certification and authorization. Obtain accurate patient demographic and insurance information, then process medical records requests per department policies. Answer telephone calls appropriately while demonstrating office equipment competency. Interact professionally with patients and families, maintaining compliance with Orlando Health and regulatory standards. Participate in quality assurance activities and assist billing service as requested. Maintain punctual attendance consistent with ADA and FMLA policies.