Front Office Assistant - IRMC UrgiCare at Indiana and IPG Primary Care Walk In Clinic - Full Time

Greet and register incoming patients, process registration forms, and collect insurance and financial information while running eligibility verifications and managing alerts. Collect payments, answer telephone inquiries, and direct calls to appropriate staff via the Cerner message center. Schedule appointments per provider protocol, retrieve voicemail messages, and monitor the reminder system for cancellations and no-shows. Maintain copay and petty cash logs, forward medical record requests to HIM, and obtain prior authorizations. Accept mail parcels, practice sterile techniques for specimen collection, and keep the front desk area orderly. Provide clerical supplies as needed and travel to other IPG offices to cover front desk duties when requested.