FRONT OFFICE ASSISTANT I - STOCKTON
$64,480–$64,480 year
On-siteSan Francisco, California, United States
Job Summary
Greet and check in patients by handing out questionnaires, scanning insurance cards, and collecting co-payments. Schedule appointments, answer phone calls, and call patients to remind them of upcoming visits or provider changes. Assist patients with MyChart and Self-Service Station usage while verifying and updating insurance and billing data. Route daily mail, prepare mailings, and transfer triage patients to the Medical Clinic team. Conduct periodic updates on demographic, registration, and financial data, and assist in outreach projects. Comply with HIPAA protocols and obtain proper consent. Rotate to other clinic sites or medical departments as required. Participate in achieving organizational and CAHPS goals.
Required Qualifications
- Completion of a high school diploma or equivalent
- Must be proficient in computers
- Must have strong communication, customer service skills, and attention to detail
- Must be able to fluently speak, read and write English
- Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages
- Must be able to cover & rotate to other clinic sites or medical departments as required
Desired Qualifications
- Prior customer service experience
- Prior experience in a medical field
- Fluency in other languages
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.