FRONT OFFICE ASSISTANT I - STOCKTON
$64,480–$64,480 year
On-siteSan Francisco, California, United States
Job Summary
Greets and checks in patients by handing out questionnaires, scanning insurance cards, and collecting co-payments. Schedules appointments, answers phone requests, and calls patients to remind them of upcoming visits or provider schedule changes. Verify and update patient insurance and billing discrepancies while conducting periodic updates of demographic, registration, and financial data. Assist patients with MyChart and Self-Service Station usage, transfer triage patients to the Medical Clinic team, and receive, sort, and route daily mail. Prepare mailings, assist in outreach projects, and review patient portal messages. Comply with HIPAA protocols and obtain proper consent. Cover and rotate to other clinic sites or medical departments as required.
Required Qualifications
- Completion of a high school diploma or equivalent
- Must be proficient in computers
- Must have strong communication, customer service skills, and attention to detail
- Must be able to fluently speak, read and write English
- Fluent in Chinese (Cantonese and/or Mandarin), Vietnamese, Spanish and other languages
- Must be able to cover & rotate to other clinic sites or medical departments as required
Desired Qualifications
- Prior customer service experience
- Prior experience in a medical field
- Fluency in other languages
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