Front Office Assistant

Schedule patient appointments according to practice protocols, obtaining required pre-certification and authorization. Obtain accurate patient demographic and insurance information, then process medical records requests per department policies. Answer telephone calls appropriately while demonstrating competency with office equipment and technology. Interact professionally with patients and families to improve satisfaction, adhering to Orlando Health and OHPE compliance standards. Participate in quality assurance activities and assist billing service as requested. Maintain punctual attendance consistent with federal, state, and local standards.