Front Office Assistant - Cardiology

Schedule patient appointments according to practice protocols, obtaining required pre-certification and authorization. Obtain accurate patient demographic and insurance information, then process medical records requests per department policies. Answer telephone calls appropriately while demonstrating office equipment competency. Adhere to Orlando Health and OHPE policies to ensure compliance with regulatory standards and improve patient satisfaction. Interact professionally with patients and families while maintaining punctual attendance. Assist billing service as requested and participate in quality assurance activities as assigned.