Front Office Assistant

Manage the customer intake process by setting appointment expectations and delivering a quality experience throughout. Coordinate, screen, and confirm appointments in-person and over the phone while driving store performance through outbound calls to potential and existing customers. Monitor inventory, assist with billing and invoicing, and handle customer inquiries and walk-ins. Maintain the customer database to ensure data accuracy and privacy compliance with healthcare regulations. Provide routine after-care services including troubleshooting, cleaning, and maintaining hearing aid devices. Partner with Hearing Care Professionals on marketing efforts, office promotions, and social media initiatives. Prepare customer appointments and engage in the sale of hearing aid accessories.