Front Office Assistant

Manage the customer intake process by setting appointment expectations and delivering a quality experience throughout. Perform effective schedule management by coordinating, screening, and confirming appointments both in-person and over the phone. Drive customer appointments to support store performance by making outbound calls to potential and existing customers. Monitor inventory, assist with billing and invoicing, and manage customer inquiries and walk-ins. Ensure data accuracy and privacy by maintaining the customer database and remaining compliant with protected healthcare data regulations. Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices. Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives. Prepare customer appointments and engage in the sale of hearing aid accessories.