Front Office Ambassador
On-siteSepang, Selangor, Malaysia
Job Summary
Welcome guests with a smile as the primary point of contact, managing check-in sheets, replying to arrival emails, and answering the main phone. Maintain a clean reception area, monitor the inbox daily, and follow radio procedures while communicating guest requirements to other teams. Report maintenance issues promptly, check evening handovers, and staff the welcome cabin to ensure a warm arrival. Handle complaints with tact, prioritize guest welfare, and adapt to rota changes including evenings, weekends, and holidays. Carry luggage and maintain fitness standards. Previous Front of House experience and Opera Cloud proficiency are essential.
Required Qualifications
- Previous Front of House and guest facing experience
- Experience with the booking system, Opera Cloud
- Strong teamwork and communication skills
- Flexibility to work evenings, weekends, and holidays
- The ability to handle complaints and deal promptly with any issues, using tact, diplomacy and with a smile
- Good health and a general level of fitness
- Is adaptable to rota changes
- Is able to respond to urgent issues in a helpful and calm manner
- Prioritising guest welfare in the first instance
- Has pride in their appearance
- Is dressed in a smartly presented uniform
- Has long hair tied back or up
Desired Qualifications
- Previous experience in a similar level of establishment
- Experience with the booking system, Opera Cloud (desirable)
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