Front Office All-Rounder - Novotel Sydney City Centre
On-siteSydney, New South Wales, Australia
Job Summary
Deliver service excellence from check-in to check-out as the first point of contact for guests and visitors. Complete a variety of tasks including selling hotel facilities, maintaining guest accounts, performing night audit and room controller duties, and providing porterage service. Assist guests with self-check-in kiosks and ensure non-members are briefed on loyalty program features. Maintain strong communication skills and personal presentation while resolving issues under pressure. Work 38 hours per week across a 7-day rotating roster including mornings, afternoons, evenings, and weekends. Join a team of passionate industry professionals at Novotel Sydney City Centre, where every gesture contributes to a positive impact for customers, colleagues, and the planet.
Required Qualifications
- Previous customer service experience, preferably in a Hotel environment
- Strong computer knowledge including Microsoft Office and preferably OPERA Cloud
- The ability to work under pressure, multi-task and think on your feet to quickly resolve issues
- Strong communication skills and pride in personal presentation
- Have a natural ability to surprise guests with your authentic guest service
- A genuine customer service focus and a strong dedication to always making our guest's smile during their stay
- Availability to work 38 hours per week across a 7-day rotating roster including mornings, afternoons, evenings and weekends
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