Front Office All-Rounder

Deliver exceptional guest service across all Front Office functions, including completing check-in and check-out processes, maintaining accurate folios, and responding to enquiries via phone or messaging. Provide porter services such as luggage assistance and room escorts while managing lobby presentation and guest flow. Coordinate guest requests with relevant departments and complete night audit duties involving reporting and daily balancing when required. Ensure all operational tasks align with company standards to maintain high service levels from check-in to check-out. Join Dorsett Gold Coast, a stylish hotel in the Gold Coast heart, as part of a professional, supportive team focused on creating memorable experiences for leisure and business travellers.