Front Office Agents
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull TimeHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Greet and welcome guests upon arrival, then manage check-in and check-out procedures using the hotel's property management system. Handle reservations, cancellations, and modifications while responding promptly to inquiries, requests, and complaints. Coordinate with housekeeping and maintenance to ensure room quality, process payments, and provide information on amenities and local attractions. Maintain a clean front desk area and comply with hotel policies. Requires high school diploma, customer service experience, and flexibility for weekends and holidays. Located at the Warwick Melrose Hotel in Dallas.
Required Qualifications
- High school diploma or equivalent
- Previous experience in a customer service or front desk role
- Basic computer skills
- Familiarity with property management systems or reservation software
- Excellent verbal and written communication skills in English
- Ability to work flexible hours, including weekends and holidays
Desired Qualifications
- Associate degree or certification in hospitality management or a related field
- Experience with specific hotel management software such as Opera or similar platforms
- Strong problem-solving skills
- Ability to remain calm under pressure
- Previous experience working in a luxury or upscale hotel environment
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