Front Office Agent / Rezeptionist (m/w/d) - Guest Service & Concierge Support

Conduct morning and late check-in and check-out procedures, manage cash handling and invoice accuracy, and perform arrival and departure controls with proper shift preparation. Deliver professional guest service at a 5-star superior level while actively cross-selling and upselling to enhance the guest experience. Organize restaurant table reservations and advise guests on hiking trails, activities, and regional highlights. Collaborate closely with all operational departments to ensure seamless service throughout the day. Work within the timeframe of 08:00 to 22:30 hours. This role is central to our front office, fostering genuine connections that define the entire stay at our 5-star superior hotel nestled near the mountains.