Front Office Agent Overnight
$51,771–$51,771 year
On-siteChicago, Illinois, United States
Job Summary
Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience. Assign rooms that meet guest preferences and special requests. Obtain and verify credit and payment information in accordance with hotel policies. Promote hotel services, amenities, and local attractions to enhance the guest experience. Respond to guest inquiries and resolve issues promptly and effectively. Maintain knowledge of upcoming events, group bookings, and banquet orders. Perform check-out procedures and handle cash transactions accurately. Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area. Handle emergencies with professionalism, prioritizing guest and team member safety. Regular attendance in conformance with standards is required, and varying schedules may be necessary to reflect business needs.
Required Qualifications
- Minimum of one (1) year guest service experience in hotel hospitality preferred
- Ability to stand and walk for long periods of time required
- Ability to work weekends, evening, holidays as necessary/required
Desired Qualifications
- Experience with previous Property Management System, preferred Opera System
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