Front Office Agent
On-siteKey West, Florida, United States
Key West, Florida, United StatesOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Greets guests courteously, checks them in and out of the PMS, and maintains room inventory by coordinating with Housekeeping. Monitors arrival emails and Helix notifications to respond to guest requests, while checking in Resort Pass guests and conducting detailed shift audits to balance daily work. Completes checkout procedures, counts and verifies cash at the end of each shift, and restocks supplies. Requires knowledge of reservation systems, billing, credit policies, rates, promotions, and emergency procedures. Must work flexible hours including evenings, weekends, and holidays, and be able to lift 50 pounds.
Required Qualifications
- High School Diploma or equivalent
- Prior Front Desk experience
- Good communication and interpersonal skills
- Command of the English language
- Effective time management and task prioritization skills
- Ability to work flexible and extended days/hours, including evenings, weekends and holidays
- Ability to thrive in a team-oriented, high-volume, fast-paced, guest-centric environment
- Basic mathematical skills
- Ability to stand, sit and continuously move for extended periods of time
- Ability to be alert to the needs of guests and team members
- Ability to lift 50 pounds
- Good hearing and vision with or without corrective lenses
Desired Qualifications
- Possesses knowledge of all hotel and marina services as well as hours of operation
- Possesses knowledge of reservation and billing systems
- Possesses knowledge of the hotel's credit policies
- Possesses knowledge of hotel products, rates, and special promotions
- Possesses knowledge of, and uses, emergency procedures
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