Front Office-Agent

Front Office-Agent responsible for providing superior guest service at the hotel front desk, including checking guests in/out, handling reservations and concierge services, answering calls, coordinating transportation, and maintaining courteous, professional service. Duties include cashiering procedures, balancing shift banks, entering guest information, providing directions and local information, issuing room keys, delivering wake-up calls, coordinating with other departments, and maintaining knowledge of hotel amenities, room types, rates, promotions, occupancy, and procedures. Requires strong communication skills in English (bilingual a plus), ability to manage guest requests, and proficiency with Windows-based software (Word, Excel, Outlook, Internet). Must meet legal work requirements in the US and have a California driver license credential as noted.