Front Office Agent
On-siteAmsterdam, North Holland, The Netherlands
Job Summary
Welcome guests with a friendly, confident attitude and manage check-ins, check-outs, reservations, and payments accurately. Take ownership of the guest journey from arrival to departure, providing local recommendations and resolving enquiries with empathy. Promote facilities and events while supporting Front of House operations and collaborating with Housekeeping, F&B, and Maintenance. Maintain high standards of cleanliness and presentation in reception areas, adhering to health, safety, and security policies. Work flexible shifts including evenings, weekends, and public holidays. As Generator enters a new growth phase backed by Brookfield, you help create safe, vibrant social spaces across Europe.
Required Qualifications
- Eligible to work in the EU
- Passion for hospitality and creating memorable guest experiences
- Friendly, approachable, and confident personality
- Excellent communication and interpersonal skills
- Positive attitude with a genuine desire to help others
- Ability to stay calm and organised in a busy environment
- Strong teamwork skills with a willingness to support colleagues
- Flexible approach to working shifts, including evenings, weekends, and public holidays
Desired Qualifications
- Previous experience in hospitality, customer service, hotels, hostels, retail, or a similar guest-facing role
- Experience using a Property Management System (PMS)
- Good IT skills and confidence using booking and payment systems
- Ability to multitask while maintaining excellent attention to detail
- A passion for travel, social experiences, and delivering outstanding customer service
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