Front Office Agent
On-siteValletta, Valletta, Malta
Job Summary
Manage guest check-in and check-out procedures efficiently while handling inquiries, reservations, and administrative tasks. Maintain a clean, organized reception area by inspecting the lobby regularly and ensuring all supplies and equipment are available. Adhere to established protocols for reception duties and health, safety, and sanitation regulations, including handling guest information with confidentiality. Respond promptly to guest requests and concerns, providing information on hotel services and local attractions. Keep track of guest feedback to suggest and implement improvements. Requires 2+ years of experience in a similar role, proficiency in reservation systems, and fluency in English. Full-time position at Rosselli AX Privilege.
Required Qualifications
- Proficiency in using office equipment and reservation systems
- Experience in a similar role within a 5-star hotel environment and/or a Forbes Travel Guide-rated establishment
- A minimum of 2 years' experience in the same position
- Strong communication skills, both written and verbal
- Ability to handle guest inquiries and resolve issues efficiently
- Fluency in English
Desired Qualifications
- additional languages
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