Front of House Team Leader
On-siteLondon, England, United Kingdom
Job Summary
Lead the Front of House and Cleaning teams at Kings Place, London, delivering exceptional customer service for high-profile clients like Rolls-Royce. Manage daily operations, including team scheduling, performance reviews, and VIP concierge duties, while overseeing meeting room bookings, AV support, and event coordination. Ensure strict adherence to Health, Safety, and Security standards through daily inspections, contractor management, and emergency response protocols. Coordinate with cleaning, catering, and maintenance services to maintain site quality and resolve complex client issues. Monitor KPIs, track maintenance requests, and drive continuous improvement initiatives to meet contractual SLAs.
Required Qualifications
- Proven experience in a customer-facing leadership or supervisory role, ideally within a high-profile or corporate environment
- Strong people management skills with the ability to motivate, coach, and develop teams
- Exceptional customer service orientation with a commitment to excellence and meticulous attention to detail
- Clear understanding of Health & Safety practices, including risk assessments
- Excellent written and oral communication skills, with confidence in client engagement and delivering presentations
- Strong relationship management skills with the ability to build trust and credibility with high-profile clients
- High attention to detail and ability to work in a fast-paced environment
- Computer literate with proficiency in Microsoft Word, Excel, and Outlook
- Understanding of audio-visual and IT systems, with the ability to explain these clearly to customers
- Ability to work both independently and collaboratively as part of a team
- Flexible approach to working hours when required for operational needs and out-of-hours events
- Reliable, dependable, and able to self-direct with minimal supervision and work off own initiative
Desired Qualifications
- Desirable First Aid qualification (or willingness to obtain through company-provided training)
- Fire Marshal certification (or willingness to obtain through company-provided training)
- Previous experience in corporate facilities management, front-of-house operations, or workplace experience roles
- Experience working to KPIs and SLAs in a client-facing environment
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